VoIP · telecoms operator for business
Debesis is a VoIP operator and a customer service software vendor in one. You get numbering, HD-quality calls and your own cloud PBX — natively wired into your ticketing system, call centre and CRM. One vendor, one contract, one support desk.
Most companies buy telephony from one supplier and their service system from another, then spend months wiring the two together. With Debesis you get both from a single vendor. Telephony is not bolted on — it is part of your system.
Numbering, calls, the PBX and the service system billed together. One point of contact, one support desk, one invoice — instead of juggling several contracts.
Calls land directly in your Debesis ticketing system, call centre and CRM. A conversation becomes a ticket and the full contact history sits in one place — no copying between tools.
You configure everything in the Debesis PBX web panel — queues, IVR, forwarding, business hours. No hardware PBX and no waiting on your operator for every small change.
VoIP (Voice over Internet Protocol) carries voice calls over the internet instead of a traditional phone line. All you need to start is a network connection — fixed, mobile or wireless. For a business that means lower costs, one number across many devices, and room to grow without buying hardware.
Audio is converted into data packets and sent over the internet. Support for multiple codecs lets you match quality to the bandwidth you have, while HD Voice delivers wideband, clear sound. SIP accounts and new features are added in the panel — no extra hardware, no downtime.
Business benefits
Traditional telephony ties you to a hardware PBX, physical lines and costs that climb with every new seat. VoIP flips that logic — calls run over the internet connection you already pay for, and growing is a matter of configuration, not capital expenditure.
As an operator we provide numbering and handle porting of the numbers you already use — without losing the contacts your business runs on.
Features that legacy telephony sells as extras are simply part of the Debesis service.
VoIP + Debesis systems
What sets Debesis apart from plain telephony: calls are wired into the tools your team actually works in.
The Debesis advantage
Normally telephony comes from one company and the service system from another, and joining them is your problem. With Debesis both come from one place, so voice and ticket handling behave as a single organism.
No finger-pointing
Numbering, voice transport and the service system come from the same vendor. When something breaks you call one place — nobody tells you it is somebody else's problem.
Voice talks to the system
A call lands straight in a ticket, a call centre queue and the customer record in the CRM. The agent sees the context, and call history sits with the rest of the service data — nothing is lost between tools.
Fitted, not off-the-shelf
We port your numbers (MNP), configure the PBX and wire it into the system the way you actually work. One team understands both telephony and service operations.
TLS/SRTP encryption protects both signalling and media on IP calls. Access control and traffic monitoring keep conversations confidential — we treat data security as a priority.
We port your numbers (MNP), configure the PBX around your processes and train your team. The solution is fitted to how you work, not the other way round. It starts with a conversation in which we pick the numbering, the features and the way it plugs into your system.
Yes. We handle number porting (MNP) — you keep your existing landline and mobile numbers when you switch operator. We run the migration for you.
An internet connection and a router. SIP accounts, handsets or the app, and the PBX features are all configured in the web panel — no hardware PBX required.
Debesis is both the operator and the vendor of the service systems. Telephony is natively wired into ticketing, the call centre and the CRM — that is the difference between cheap minutes and telephony that works inside your processes.
Yes. We provide queues, IVR, call recording and reports, integrated with the Debesis call centre system — with the full contact history in one place.
Calls run in HD Voice quality, and TLS/SRTP encryption protects signalling and media. Access control and traffic monitoring keep conversations confidential.
VoIP usually lowers costs, because it needs no hardware PBX or dedicated lines and many business features are included as standard. The real saving depends on call volume, number of seats and destinations — it is best calculated on a concrete example. Get in touch and we will size a solution against your traffic profile.
Yes — it is one of VoIP's main advantages. A single company number rings on the desk phone, the mobile and the app, so the team stays reachable wherever they work while customers keep dialling the same number.
Get in touch — we will advise and show our solutions in practice
Have questions about the ticketing system, voicebots, call transcription or customer service automation?
Or would you like to book a free demo of Debesis?
👉 Contact us directly — we respond quickly and clearly.
👉 We'll advise how our solutions can improve customer service in your company.
Want to know who we are? Visit our About Debesis page.