An AI voice assistant that really answers calls and resolves requests
Across ten deployments, 60.6% of cases were closed without human involvement — with 2.4% reopened. The voicebot takes the first line: available around the clock, no queue.
Less talk about us, more value in thirty seconds.
Every call costs money. Every missed call is a loss.
Customers keep calling about the same things: request status, appointments, opening hours, simple questions. The team loses time, customers lose patience.
Our voicebot takes the first line.
It answers around the clock, holds a natural conversation and resolves requests without an agent.
The voicebot can automatically create requests in the Debesis ticketing system and pass cases to the helpdesk system or customer service system.
Book a demo: Contact / book a demo
Where an AI voice assistant pays off most
Concrete use cases instead of general descriptions — pick the areas where your team gets relief fastest.
Customer service
Automate the most common questions about request status, opening hours, returns and complaints. The voicebot answers immediately, so nobody waits and agents focus on cases that need a decision. The result: a consistent standard, fewer escalations and better availability without growing the team.
Sales and lead qualification
The voicebot takes the first contact, asks the key questions and clarifies needs before the call goes to sales. Sales receives qualified leads and response time drops to minutes. The voicebot can book meetings directly and confirm them by text message.
Payment reminders
Automated reminders about payments and deadlines reduce arrears without burdening accounts. The voicebot informs politely, asks about the reason for the delay, agrees a date and records everything in the system — with a full call trail for follow-up and reporting.
Bookings and appointments
The voicebot books appointments for consultations, service visits or advice and guides the caller step by step. The customer picks a slot, the system confirms and sends a reminder by text. This reduces no-shows, relieves reception and increases the number of booked appointments.
Company hotlines
At high volume the voicebot keeps you reachable and answers immediately, even at peak times. Callers hear an answer instead of a busy tone. This lowers the abandonment rate, keeps the service level stable and saves expanding the call center.
Service and technical reports
The voicebot records the device number, location and fault description, creates the request and passes it to the service team. Technicians get complete data, the customer gets confirmation without waiting. This shortens intake and speeds up the start of repairs.
How the AI voice assistant works — simply and without jargon
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The customer calls your hotline
The call reaches the voicebot as the first line.
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The voicebot recognises the request
It interprets what is said and holds the conversation in natural language.
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It asks and collects the details
It gathers the information needed to resolve the request.
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It takes action in your systems
CRM, helpdesk, SMS, ticket — all according to your process and via the Debesis integrations.
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It hands over to an agent
When a case needs a person, the agent gets the full context.
The Debesis voicebot is a voice assistant for business based on NLP: it understands natural language, holds the conversation and handles scenarios without agents. Unlike a simple IVR with a keypad menu, the Debesis voice bot responds to freely worded speech. It is available around the clock. It speaks English, Dutch, German and other languages; we agree which ones your scenario needs during set-up.
Voicebot vs IVR — the differences (PL) · How much does a voicebot cost? (PL) · How to automate a hotline (PL) · AI in customer service — transcription and automation · Glossary: voicebot, NLP, IVR, ACDThe customer gets an answer. The agent gets the full context.
Shorter handling and no repeat calls — a process that works from day one.
Hear the AI voice assistant — in English and Dutch
Five typical calls, with access to the order, booking and ticketing systems. The “System” lines show what happens in the background. Demo with fictional companies and data.
Missed delivery: book a new slot
The assistant verifies the parcel by postcode, offers delivery slots from the carrier system and books the new one only after the caller confirms.
Show transcript
AI assistant Good afternoon, you are speaking with the automated assistant of Tulip Parcel. How can I help you?
Caller Hi, I missed a delivery this morning and I need it tomorrow.
AI assistant I can rebook that for you. What is the tracking number on the card we left?
Caller T P 5 5 8 2 0 3.
AI assistant Thank you. To confirm it is your parcel, what is the postcode of the delivery address?
Caller 3511 AB.
System: get_shipment("TP558203") · verify_postcode("TP558203", "3511 AB")
Response: Shipment found · status: DELIVERY_FAILED · slots tomorrow: 08:00–12:00, 12:00–16:00, 17:00–21:00
AI assistant I have found your parcel. Tomorrow we can deliver between eight and twelve, twelve and four, or five and nine in the evening. Which suits you?
Caller The evening one, please.
AI assistant So tomorrow between five and nine in the evening, to the same address in postcode 3511 AB. Shall I book that?
Caller Yes, go ahead.
System: book_redelivery("TP558203", "17:00–21:00") → SUCCESS
AI assistant Done. Your parcel will arrive tomorrow between five and nine pm. You will receive a text message with a live tracking link an hour before the driver arrives. Anything else?
Caller No, that is all. Thanks.
AI assistant You are welcome. Goodbye.
Change a hotel booking
Two changes in one call: a new arrival date and a parking space. The assistant checks availability, states the price difference and asks for a clear yes before changing anything.
Show transcript
AI assistant Good evening, you are speaking with the automated assistant of Hotel Grachtzicht. How may I help?
Caller I have a booking for Friday, but I need to arrive on Saturday instead. And can I add parking?
AI assistant I can check both. May I have your booking reference and your surname?
Caller G Z 4 1 9 7, surname Jansen.
System: get_booking("GZ4197") · verify_guest("GZ4197", "Jansen")
Response: Booking found · 2 nights from Fri 16 Oct · double room · free change: TRUE · Sat 17 Oct available · parking: 1 space free, €25 per night
AI assistant I have your booking for two nights from Friday the sixteenth of October. Saturday arrival is available, and the date change is free of charge. Parking costs twenty-five euros per night. Your stay would then be Saturday the seventeenth to Monday the nineteenth, with parking for two nights, fifty euros in total. Shall I make both changes?
Caller Hmm, is breakfast still included?
AI assistant Yes, breakfast stays included for both nights. Shall I make both changes?
Caller Yes, please.
System: change_booking("GZ4197", arrival="2026-10-17", nights=2) · add_extra("parking", nights=2) → SUCCESS
AI assistant All done. You arrive on Saturday the seventeenth, you have a parking space for two nights, and a new confirmation is on its way to your email. Is there anything else?
Caller No, perfect.
AI assistant We look forward to welcoming you. Goodbye.
Outbound: payment reminder
An outbound call about an overdue invoice. The assistant introduces itself, agrees a payment date and turns a disputed line into a ticket for the finance team.
Show transcript
AI assistant Good morning, this is the automated assistant of Noordwind Energy calling. Am I speaking with Mr de Vries?
Caller Yes, speaking.
AI assistant I am calling about invoice 2026-0914, which was due on the twentieth of September. The open amount is one hundred and eighty-four euros. Is there a reason it has not been paid yet?
Caller I missed it, sorry. But the connection fee on it is wrong, I never asked for a new meter.
System: get_invoice("2026-0914") → lines: supply €134, connection fee €50
AI assistant Thank you for telling me. I will pass the connection fee to our finance team to check. Could you pay the undisputed part, one hundred and thirty-four euros, by a date that works for you?
Caller Friday, the ninth.
AI assistant So one hundred and thirty-four euros by Friday the ninth of October, and the fifty-euro connection fee on hold until finance has checked it. Is that correct?
Caller Yes, that is right.
System: record_promise_to_pay("2026-0914", 134.00, "2026-10-09") · hold_line("connection fee") · create_ticket(topic="Disputed connection fee", priority="normal") → ticket 61 305
AI assistant Noted. I have opened ticket six one three zero five for the connection fee; the finance team will contact you within two working days. You will receive a text message with the payment details and the ticket number. Thank you, and goodbye.
After hours: urgent IT outage
A business customer reports an outage at night. The assistant recognises the urgency, opens a priority ticket and alerts the on-call engineer instead of waiting for the morning.
Show transcript
AI assistant Good evening, you are speaking with the automated assistant of Delta IT Services. Our service desk is open from eight am. How can I help you now?
Caller Our order system is down. None of our warehouse staff can log in and the night shift is standing still.
AI assistant That sounds urgent. What is your company name or customer number?
Caller Van Dijk Logistics, customer number 4 0 8 8.
System: get_customer("4088") → contract: 24/7 support for production systems · SLA P1: 30 min
AI assistant Thank you. Since when has the system been unavailable, and does it affect all users?
Caller About twenty minutes. Everyone.
System: classify(intent="outage", impact="all users", system="production") → priority P1
System: create_ticket(customer="4088", priority="P1", summary="Order system down, all users, ~20 min") → ticket 77 120 · page_on_call("infrastructure")
AI assistant I have opened a priority-one ticket, number seven seven one two zero, and alerted the on-call engineer. Under your contract, an engineer will call you back within thirty minutes. Is this number the best one to reach you?
Caller Yes.
AI assistant Good. You will receive the ticket number by text message. The engineer already has a summary of this call. Goodbye.
In Dutch: order status and a return
The same assistant in Dutch: it checks the order, explains the return steps and sends a return label by email after confirmation. Transcript in Dutch.
Show transcript
AI assistant Goedemiddag, u spreekt met de automatische assistent van Webwinkel De Zon. Waarmee kan ik u helpen?
Caller Ik heb vorige week een jas besteld, maar hij is te klein. Ik wil hem terugsturen.
AI assistant Dat regel ik graag voor u. Wat is uw bestelnummer?
Caller 7 2 0 4 5.
AI assistant Dank u. Ter controle: wat is de postcode van het afleveradres?
Caller 1017 CT.
System: get_order("72045") · verify_postcode("72045", "1017 CT")
Response: Bestelling gevonden · geleverd op 24.09 · retour mogelijk t/m 08.10 · retourzending gratis
AI assistant Ik zie uw bestelling. De jas is op vierentwintig september geleverd en u kunt hem tot en met acht oktober gratis terugsturen. Zal ik een retourlabel naar uw e-mailadres sturen?
Caller Ja, graag.
System: create_return("72045", reason="te klein") → SUCCESS · send_label(email) · ticket 30 877
AI assistant Het retourlabel staat in uw mailbox. Zodra de jas bij ons binnen is, betalen we het bedrag binnen vijf werkdagen terug. Kan ik u nog ergens anders mee helpen?
Caller Nee, dat was het. Bedankt.
AI assistant Graag gedaan. Nog een fijne dag.
The assistant introduces itself as an automated assistant at the start of every call and carries out irreversible actions only after explicit confirmation.
Why the AI voice assistant from Debesis
Concrete differences that affect cost, handling time and quality.
Natural-language conversation
The voicebot understands freely worded sentences and responds to context instead of following a rigid menu. Calls end faster and with fewer escalations. English, Dutch and German are supported, along with other languages.
Recognising intent, not just words
The system captures the goal of the conversation, not individual phrases. That means fewer wrong turns and more requests resolved without an agent.
Connected to CRM, helpdesk and VoIP
The voicebot acts in your systems: it creates requests, updates statuses and sends text messages or emails. See Debesis integrations — one continuous process, and the team sees the full context without retyping.
GDPR and hosting in the EEA
Hosting and databases are in Poland, within the EEA, with clear retention rules. For speech recognition, speech synthesis and language understanding the assistant uses AI models from external providers (including OpenAI and Google), processed in the EU. That means less legal risk and simpler audits in regulated industries.
Scenarios built around your business
Every flow is tailored to your actual needs, from service reports to complaints. So the voicebot does not stay generic but genuinely cuts time and cost.
Seamless handover to an agent
When a case needs a person, the agent receives everything from the call and can act immediately. Fewer repetitions, shorter calls, better quality.
FAQ — concrete answers for decision-makers
The questions that come up most when deciding — with answers that show the impact on cost, handling time and service quality.
How many cases does the voicebot really handle?▾
How does the rollout work and when will I see results?▾
Does the voicebot understand different ways of speaking?▾
Which integrations are available and what do they bring?▾
What happens when a case needs a person?▾
How do you measure results and call quality?▾
Does the voicebot meet GDPR requirements?▾
How much does the AI voice assistant cost?▾
Does the voicebot work outside business hours?▾
How are scenarios changed and extended?▾
How it works in practice
The voicebot answers at night — and the case is not lost by morning
A customer calls at 22:10. On the left, the system view; on the right, what the caller receives at the same time.
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Form
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Case summary —
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Fault report — service form
Calls
| Status | Number | IVR choice | Wait time | Time |
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Subject: —
Active requests
| Status | Number | Title | Created |
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Request details
History
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Customers
— Email addresses —Who answers
What the customer sees
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Impact for decision-makers
Concrete impact on cost and availability.
Fewer calls for agents
The voicebot handles repetitive questions and relieves the team.
Shorter handling time
Automation shortens calls and speeds up decisions.
Better availability
Operating around the clock, without time windows.
Lower operating effort
Less need on the first line, more time for difficult cases.
Better data quality
The voicebot collects complete details and stores them in the system.
Growth without extra cost
More calls without new queues.
Technical service hotline with the AI voice assistant
Parking operator — the voicebot as the route to the fault service. See the case study →
- Parking machine number
- Location (street, town)
- Description of the problem
The system creates a transcript of the report and emails it to the service team automatically. The team starts with full context.
Every call is recorded and searchable
The voicebot answers the call and transcription turns it into text in real time. You get the full context, a complete history and training material — without transcribing recordings by hand.
Text instead of recordings — control and service quality
Every voicebot interaction and every handover to an agent is transcribed automatically. The agent sees what the customer has already said and what they expect.
- The complete call history in one place — searchable and auditable.
- Automatic classification by content (intent, sentiment, priority).
- Training material for the team — examples of good and difficult calls.
- Less time spent on analysis and complaint handling.
Voicebot and transcription — AI in customer service
Together they form one AI chain: the voicebot answers and holds the conversation, transcription turns it into searchable text, and analysis classifies cases and detects sentiment.
- Sentiment analysis — spot dissatisfaction before the customer leaves.
- Automatic case classification — faster SLAs and fewer escalations.
- Connected to ticketing, helpdesk and CRM.
- One platform runs voicebot, transcription and classification.
See how the voicebot would work in your company
Book a free demo and listen to a sample call.