One platform: ticketing, helpdesk and call center. You pay for active users, with no minimum term. Minimum two licences. Prices in euro, net of VAT.
For teams that want to bring order to emails and calls — whatever the size of the company.
For companies handling requests from several channels — email, web, phone, SMS.
For teams that need a customer portal, an RMA module and advanced automation.
Every licence includes workflow set-up, onboarding support and access to the core ticketing features. The plan grows with your team — integrations, automations and add-on modules (AI voicebot, telephony, SMS) are matched to your actual needs.
All plans include set-up, support and updates. They differ in the number of contact channels and the depth of automation and reporting.
| Feature | Basic€39 | Extended€49 | Complete€59 |
|---|---|---|---|
| Contact channels | |||
| Email handling | ✓ | ✓ | ✓ |
| Telephony | ✓ | ✓ | ✓ |
| Web form | — | ✓ | ✓ |
| SMS and MMS | — | ✓ | ✓ |
| Outbound dialer | — | ✓ | ✓ |
| Customer portal | — | — | ✓ |
| Case handling | |||
| Customer contact history | ✓ | ✓ | ✓ |
| IVR and call recording | ✓ | ✓ | ✓ |
| Knowledge base for agents | ✓ | ✓ | ✓ |
| Tagging and categorisation | ✓ | ✓ | ✓ |
| Manager approval | — | ✓ | ✓ |
| RMA and complaints | — | — | ✓ |
| Task management | — | — | ✓ |
| Advanced automation scenarios | — | — | ✓ |
| Reporting | |||
| Team workload | ✓ | ✓ | ✓ |
| Live wallboard | — | ✓ | ✓ |
| SLA, response time, queues | — | ✓ | ✓ |
| Management reports (KPI, CSAT) | — | — | ✓ |
| Onboarding and support | |||
| Basic configuration | included | included | included |
| Dedicated contact | ✓ | ✓ | ✓ |
| Support by email and phone | 08:00–19:00 CET | 08:00–19:00 CET | 08:00–19:00 CET |
| Priority support | — | — | ✓ |
| CRM and sales system integrations | — | ✓ | ✓ |
| Process design support | — | — | ✓ |
| Other | |||
| Mailbox set-up | unlimited | unlimited | unlimited |
| Data migration | individual quote | individual quote | individual quote |
| Sign-in with Microsoft | — | ✓ | ✓ |
| Voicebot | — | — | ✓ |
| Call transcription | — | — | ✓ |
| SIP trunk | — | — | ✓ |
In the usual market model a company buys three separate services: a helpdesk platform, a telephony provider and an SMS gateway. With Debesis it is all in one contract, on one invoice, with one point of contact.
| Component | Usual market model | Debesis (one partner) |
|---|---|---|
| Customer service platform | separate SaaS vendor | in the plan from €39 / user |
| VoIP provider and numbers | separate telecom provider | in the ecosystem — per-minute rates by destination country |
| SMS gateway | separate integrator | in the ecosystem — SMS rates by destination country |
| Number of contracts and invoices | 3 separate | 1 partner |
We prepare a quote for your company within two business days — based on team size, contact channels and the integrations you need.
Yes. We arrange a free remote demo and show the platform on your own service process. Afterwards you receive an indicative quote and a plan recommendation.
All plans require at least two users: an administrator for configuration and an agent for handling requests. You can add users at any time.
Yes. You can add users, an AI voicebot, or telephony and SMS at any time. Changes apply from the next billing period, without terminating the contract.
Yes. We support porting landline and mobile numbers from your current provider, free of charge. Numbers in the Netherlands, Germany and other countries are provided through partners registered as providers there.
Per second from the first second, with no minimum increment. Calls within the Debesis network are free. Per-minute rates depend on the destination country and are listed in your quote.
Platform hosting, databases and backups are located in Poland, within the EEA. AI features use models from external providers (including OpenAI and Google), processed in the EU. Details are set out in the data processing agreement.
Most vendors cover one or two building blocks: helpdesk, call center, VoIP telephony or an SMS gateway. Debesis combines them in one ecosystem — one contract, one invoice, one point of contact. We build the software ourselves and are a VoIP provider licensed in Poland.
Basic: 7 to 14 days from signing. Extended and Complete: 2 to 4 weeks, depending on the number of CRM and ERP integrations. A dedicated onboarding lead manages the whole process — from configuration to team training.
How onboarding works
Six steps every customer goes through. No commitment at the start and no termination penalties.
CONTACT · DEBESIS · 24H RESPONSE
Get in touch — we will advise and show our solutions in practice
Have questions about the ticketing system, voicebots, call transcription or customer service automation?
Or would you like to book a free demo of Debesis?
👉 Contact us directly — we respond quickly and clearly.
👉 We'll advise how our solutions can improve customer service in your company.
Want to know who we are? Visit our About Debesis page.