Cloud PBX · VoIP phone system · For business
Better customer service and lower costs with a cloud VoIP phone system. A complete business VoIP system: call queuing, call recording, IVR, VoIP call center and AI voicebot — all in the cloud. The phone system can be connected to a voicebot and call transcription, so calls outside business hours are not lost.
Live from 7 days· Support in English and Polish· No long-term contracts
Two thirds of calls in five hours of the day. We checked when customers call — across 1.54 million calls.
See the report (PL) →The cloud PBX brings numbers and branches into one panel. Set users, permissions, opening hours and call routes. Add numbers without downtime and use SIP, softphones and IP phones — with full control. Besides the subscription we bill only call traffic — call and SMS rates are the same in every plan.
Create announcements and choice scenarios. Route to departments, queues or automatic actions. Time and language rules, easy browser editing and statistics per branch.
Turn on recording for departments or the whole company. Secure cloud, permissions and audit logs. Mark segments, share links and set a clear retention policy.
Extensions and short codes for staff, caller ID, local numbers for foreign markets. Presence statuses and calendar integrations automate “do not disturb”.
Call routes, ring groups, holiday exceptions and on-call rotas. Call-back, waiting messages and routing by customer attributes or contact history.
Encryption, access control and anti-fraud. Redundancy and quality monitoring (MOS, jitter). Configuration backups and clear retention policies.
Call from computers and phones. Push notifications, headsets and click-to-call from web pages. Privacy modes and excellent sound quality.
Connect the phone system to your CRM and ticketing. Automatic activity logging, recordings saved and the customer card opened on each call. API and webhooks.
Priorities, waiting limits, music and announcements. Ring-all, least-recent and round-robin strategies. Call-back and estimated waiting time.
Automatic dialling from lists, time windows and retries. Statuses go to the CRM and a live panel shows campaign pace.
Assign calls by skill, language and account owner history, taking working hours, statuses and agent workload into account.
Queues, availability and KPIs at a glance. Listen, whisper and barge-in — real coaching support.
Tag calls, add notes and scripts. Segment data for reports and hand cases over between shifts.
Calling windows, retries, SMS/email reminders and CRM tasks. Campaigns stay consistent and complete.
Volume, ASA, AHT, FCR and effectiveness. CSV exports and scheduled report delivery.
Hand over calls with context. Internal conferences, escalation rules and tasks in tickets.
The bot answers calls, handles FAQs, takes requests and routes to queues when a person is needed.
Natural conversation through speech recognition and synthesis. Industry vocabularies improve recognition of names.
Recognises intents, collects data in slots, validates and offers alternatives. Ready context for the agent.
Handover to an agent with a note, intent and data. The customer does not repeat the story.
Bookings, SMS confirmations and rescheduling. Fewer no-shows and better use of the calendar.
Checks status and tracking numbers in sales or ERP systems after verifying the caller.
Post-call surveys, NPS scores and automatic follow-up actions in the CRM or tickets.
Connections to CRM, ticketing and calendar. Webhooks and the API do real work in the background.
The bot answers from articles and FAQs. Content is edited without a developer.
HubSpot, Pipedrive, Bitrix24 and others. CTI opens the customer card and saves activities and recordings.
Automatic tickets after calls, tags and statuses. Consistent service across channels.
Missed-call notifications to Slack or Teams for fast team reactions.
Connect your own systems, sync call data and run automations without intermediaries.
Volume, call times and answer rate. Views per department, number and agent.
ASA, AHT, response time and SLA levels. Breach alerts.
Compare team and individual results. Spot bottlenecks.
Custom reports, scheduled delivery and CSV/PDF export.
Designed for convenience, the Debesis phone system lets you handle calls however suits you — from a computer, phone or tablet.
No complex software to install and no extra hardware. Everything runs in the browser, and an intuitive panel lets you set up forwarding, recording and hotline hours in moments.
The interface gives you full control over communication — no training, no technical barriers. Just sign in and work, wherever you are.
Automate the first line of contact with the Debesis IVR. Callers quickly choose the right path and go straight to service or sales, and after hours they can leave a voice message. Multi-level menus, time conditions and integrations with the CRM and agent queues remove unnecessary transfers, cut waiting time and take load off the team. You get full visibility in reports, recordings and statistics — the IVR runs 24/7, so nothing gets lost.
The voicebot in the Debesis phone system recognises speech, understands the caller’s intent and routes the call to the right department or CRM. It answers FAQs, books appointments and gives order or request status — in English, Dutch, German and other languages. Connected to your systems, it shortens handling, reduces missed calls and works 24/7.
See everything the voicebot can do →Local numbers, international calls and SIP traffic — in 60+ countries on 6 continents. No minute limits, no “premium” zones, no geographic exceptions.
Phone system features
From call distribution to answer-rate reports — all in one system, linked to the customer card.
The same business phone system looks different in a three-person office, in a company with branches and where nobody wants to manage telephony after go-live. Here are four situations our conversations usually start with.
In a small business the phone system needs to do three things: stop every phone ringing at once, make sure nobody misses a call and let you answer from outside the office.
The phone system runs in the cloud, so all you need is internet and a browser. No box on the wall, no engineer visit and no cables to pull.
With several offices, the problem is no longer the phone itself but who answers and whether the case gets back to the right branch.
The most common question when switching provider is not about features but what happens after signing. With us, rollout, maintenance and day-to-day support come in one package.
We quote the cloud phone system per project: number of extensions, phone numbers and call volume. Call rates depend on the destination country and are set out in your quote. Open-ended contract, no long-term commitment.
Debesis is a VoIP provider licensed in Poland. Numbers in the Netherlands, Germany and other countries are provided through partners registered as providers there; existing numbers can be ported. With ticketing, the phone system is part of the Debesis plans from €39 per user.
How it works in practice
A customer calls after the office has closed. On the left, the system; on the right, what the caller receives at the same time.
—
Form
—
Case summary —
—
—
—
—
Fault report — service form
Calls
| Status | Number | IVR choice | Wait | Time |
|---|
—
Subject: —
Active requests
| Status | Number | Title | Created |
|---|
Request details
History
—
—Customers
— Email addresses —Who answers
What the customer sees
—
A VoIP phone system is a cloud PBX that runs over the internet instead of traditional lines. It lets you work from anywhere, integrates with your CRM and supports automation (IVR, queues, voicebot). No hardware — everything is in the cloud.
Yes. We help port landline and mobile numbers from your current provider; timelines depend on the country. Numbers in the Netherlands, Germany and other countries are provided through partners registered as providers there. Your customers notice no change.
An IVR is an interactive voice menu that routes the call to the right department when the caller presses a key. We can also replace the IVR with an AI voicebot that understands speech and holds a natural conversation. We configure the menu for your needs — sales, complaints, technical support.
Recording can be set up in line with the GDPR: callers are informed at the start of the call, recordings are stored encrypted in Poland (EEA) with role-based access, and you set the retention period according to your privacy policy. As the controller, you decide whether and which calls are recorded.
Yes, wherever there is internet. Agents can take company calls from home, a hotel or abroad — via desktop or mobile app or in the browser. The outgoing number is always your company number.
We quote the phone system per project: number of extensions, phone numbers and call volume. Call rates depend on the destination country and are set out in your quote. Contracts are open-ended, with no long-term commitment.
For a team of two or a few people a basic set-up is enough: queues, IVR, voicemail and working from mobile and browser. We send a quote based on users, numbers and call volume; the contract is open-ended.
No. It runs in the cloud, so there is no physical PBX to buy or install. Internet and a browser, a desktop app or a mobile phone are enough. IP phones can be connected if you already have them, but they are not required.
Go-live takes from 7 days: we agree the queue and voice menu structure, configure user accounts and call routes, and finally port your numbers. Porting time depends on the country and your current provider; your customers notice no change.
Rollout, maintenance and day-to-day support are one package and on our side. You can change queues, announcements and hours yourself in the panel; bigger changes we do together. Support is in English and Polish, by email and phone.
A basic PBX only handles calls. A business phone system connects telephony with case handling: a call becomes a request, the recording and note land on the same card, and the customer’s contact history is in one place, whatever the channel.
Terms
Try IVR, queues and recording on your own number before you decide. No card and no long-term commitment.
We need no card details or prepayment for the trial.
We configure the system for your company; set-up is part of your quote.
No rigid multi-year contracts. You stay as long as the system works for your team.
We help port your existing numbers — in the Netherlands, Germany and other countries via locally registered partners.
Comparisons
Evaluating several solutions? Here is a factual comparison of features, costs and rollout model.
CONTACT · DEBESIS · 24H RESPONSE
Get in touch — we will advise and show our solutions in practice
Have questions about the ticketing system, voicebots, call transcription or customer service automation?
Or would you like to book a free demo of Debesis?
👉 Contact us directly — we respond quickly and clearly.
👉 We'll advise how our solutions can improve customer service in your company.
Want to know who we are? Visit our About Debesis page.