Debesis / Knowledge base / Ticket
A logged issue with a number, status and owner.
A ticket is a logged customer issue or internal task with a unique number, status, priority and owner. It keeps all communication on that issue in one place.
Whether email, call, SMS or form — every contact becomes a ticket. You can see who is working on what, how long it takes and what was agreed. Without tickets, requests disappear into personal inboxes.
In Debesis every contact automatically becomes a case — with history, attachments, recordings and an SLA clock.
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