Debesis / Knowledge base / Service desk
A central point of contact for requests and incidents.
A service desk is the central point of contact for requests, incidents and service orders — for customers or for staff (IT service desk). It goes beyond ticketing to include a service catalogue, knowledge base and self-service.
It is typically organised in support levels: first line solves simple issues, more complex ones go to second or third line.
Debesis supports service desks with several support levels, a customer portal and a knowledge base.
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