Debesis / Knowledge base / RMA (Return Merchandise Authorization)
A defined process for returns and repairs.
RMA is the defined process for returns: authorisation, shipping, inspection, repair or replacement and feedback to the customer.
An RMA process connects customer service, warehouse, technicians and shipping. Without a shared system, devices and information get lost between departments.
Debesis links complaints with warehouse and shipping steps; the RMA module is included in the Complete plan. Complaint management
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