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Outbound

Outgoing calls and campaigns.

Definition

Outbound refers to outgoing contacts — such as sales calls, appointment reminders or surveys.

In practice

Outbound campaigns need contact lists, dialling rules, time windows and compliance with consent rules — in the Netherlands, for example, calls to consumers generally require prior consent.

At Debesis

Debesis offers power and predictive dialers and outbound calls by the AI voice assistant, for example for appointment reminders.

Related terms

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