Debesis / Knowledge base / Omnichannel
All channels in one shared history.
Omnichannel means all contact channels feed into one shared history: the customer can start by email and continue by phone without explaining everything again.
Unlike multichannel, where channels exist side by side, omnichannel channels share context, queues and SLAs.
Debesis combines phone, email, SMS, web forms and the customer portal in one ticketing system.
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