Debesis / Knowledge base / IVR (Interactive Voice Response)
A voice menu that routes callers.
An IVR is the phone voice menu (“Press 1 for …”) that routes callers to the right queue or handles simple requests itself.
A good IVR is short, asks only what is needed and offers a call-back. It can recognise the number and route known customers directly. An AI voice assistant replaces the keypad menu with a natural conversation.
In Debesis the IVR controls the queues and can include announcements on opening hours, waiting time and data protection.
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