Debesis / Knowledge base / Escalation
Passing a case to a higher level.
An escalation passes a case to a higher support level, a specialist team or management — because a deadline is at risk, the case is complex or the customer is unhappy.
Good escalations happen automatically and by clear rules, not only when the customer complains.
Debesis escalates on an impending SLA breach, repeat contacts and negative sentiment in a call.
ImprintPrivacy policyTerms of service (PL)Cookie policyCookie settings