Debesis / Knowledge base / Call-back
Callers can request a call-back instead of waiting.
With call-back, the caller leaves a request to be called back instead of waiting in the queue; the system schedules it as soon as an agent is free.
Call-backs reduce abandoned calls and smooth out peaks. What matters is that they actually happen, and promptly.
Debesis offers call-backs from the queue and turns missed contacts into a call-back list.
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