Debesis / Knowledge base / ACW (After Call Work)

ACW (After Call Work)

Wrap-up work after a call.

Definition

ACW is the time an agent needs after a call for notes, entries and follow-up tasks.

In practice

Wrap-up is necessary but takes time in which the agent takes no calls. Automatically generated notes shorten it.

At Debesis

After every call, AI in Debesis writes a summary that the agent only has to check.

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Debesis builds systems that automate ticket and complaint handling for companies in e-commerce, travel and hospitality, automotive, healthcare, transport and logistics, field service and IT.

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