Stacja Zdrowie — the Debesis phone system at a family clinic
The Stacja Zdrowie family clinic in Góra Kalwaria receives around 150 calls a day on average — appointments, prescriptions, referrals and everyday questions. The Debesis phone system organised call traffic, supported the reception desk and made the clinic easier for patients to reach.
Digital call handling at Stacja Zdrowie
Lekarki Sp. z o.o. runs the family clinic Stacja Zdrowie in Góra Kalwaria. The clinic provides primary care and every day handles many calls from patients booking appointments or asking about prescriptions, referrals and everyday matters.
As patient numbers and calls grew, the clinic needed to organise communication with a modern phone solution. In September 2023 it launched the Debesis phone system.
Result: smoother inbound and outbound call handling, IVR messages for patients, call recording and better organisation of the reception desk.
Stacja Zdrowie – a family clinic in Góra Kalwaria
The clinic provides primary care. In practice the first point of contact is the phone — appointments, prescription requests and questions about referrals and test results all go through reception.
As patient numbers rose, reception handled more and more calls and needed a tool to queue and route them.
Growing call volume at reception
The growing number of calls — about 150 a day on average — called for organised communication and a modern phone system to support reception.
The clinic needed a solution that provides:
- smooth handling of inbound and outbound calls,
- better organisation of calls at peak times,
- IVR messages with basic information for patients,
- easy management of the phone system by the clinic,
- better phone availability and better everyday service.
Debesis phone system — September 2023
1) Inbound and outbound calls
One environment for all reception calls — from booking appointments to calling patients back.
2) IVR with opening hours
A welcome message tells patients the clinic’s opening hours, so some questions are answered without involving reception.
3) Extensions and call routing
Extensions and flexible routing rules tailored to how the clinic works.
4) Call recording
Recordings support quality control, resolving disputes and training reception staff.
What changed?
more than 63,000 calls
Inbound calls handled since go-live in September 2023.
about 3,200 calls / month
Average monthly inbound traffic, plus about 800 outbound calls from reception.
47 seconds
Average call time — short, focused contacts and less pressure on reception.
Main benefits for the clinic and patients:
- better phone availability,
- smoother call handling and shorter waits for patients,
- better organisation at reception,
- faster access to basic information through IVR messages,
- room to extend the system as the clinic grows.
Organised phone communication at the clinic
The Debesis phone system organised phone communication at Stacja Zdrowie and made it easier for patients to reach the clinic.
Running since September 2023, the project supports reception every day, improves call organisation and makes the clinic easier to reach by phone.
Looking for something similar for your practice? See customer service for healthcare or book a free consultation.
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