Akademia Wiedzy Praktycznej — an organised email communication system
An educational institution communicating with learners, partners and clients wanted faster replies and a better split of correspondence between departments. Debesis reorganised its email set-up and built a library of reply templates.
What we rolled out at Akademia Wiedzy Praktycznej?
Akademia Wiedzy Praktycznej is an educational and training institution handling many kinds of communication with learners, partners and clients. Its mission is high-quality education that combines theory and practice.
As the organisation grew, it needed to organise email handling, reply faster and split communication better between departments.
Scattered communication and repetitive replies
Before the rollout there was no clear split of communication between departments, message volumes were high and the same replies were written by hand again and again.
Reorganised email and a library of templates
The goal was an organised, scalable email system that makes the team’s daily work easier. The email set-up was reorganised and several mailboxes, split by department, were added to the system. Messages now go straight to the right people and no longer get lost in one inbox.
Many ready reply templates were prepared for specific departments and types of enquiry — including information replies, administrative replies and acknowledgements. Templates shortened response times, kept communication consistent and made the team more efficient.
Measurable organisational and operational benefits
The new structure made the administrative and customer service team more efficient and prepared the organisation for further growth and higher volumes.
A modern, scalable workspace
An organised email system made communication at Akademia Wiedzy Praktycznej more efficient, giving the organisation a modern way of working that supports daily customer service and improves communication quality.
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