See how companies in e-commerce, logistics, services and manufacturing speed up request handling, organise their teams and raise SLA compliance with Debesis ticketing, call center and voicebots. All projects are in Poland.
We handle hundreds of thousands of requests a month for organisations in the public sector, healthcare and e-commerce.
Standardised call center handling with IVR, call recording and automated text messages in the Debesis call center system. We organised queues and introduced macros and KPI reporting.
Result: more answered calls, shorter first response time, fewer escalations. Integration with the CRM and the Debesis ticketing system improved team workflow and quality reporting.
The project covered ACD queues, call recording, call analytics and adapting the call center system to regulatory requirements in banking. We optimised routing on the bank’s hotline, shortened first response time (FRT) and raised FCR.
The rollout included training, macros and KPI dashboards. Fewer transfers, better SLAs and clear reports from the phone system translate into better security and service quality for the bank’s customers.
More calls answered, requests handled faster, teams under less pressure. In selected deployments of the Debesis ticketing and call center systems, companies see 30–40% higher call answer rates and tens of percent fewer emails thanks to request automation. In some deployments calls are taken over by a voicebot, and the system classifies requests on its own.
Higher answer rate
Faster FRT (first response time)
Better SLA compliance
Filter by industry and system type to find the Debesis project closest to your company.
A coach operator on the Szczecin–Berlin route rolled out a ticketing system for email requests and a hotline on the Debesis cloud PBX — integrated with existing SIP accounts, without replacing infrastructure.
Result: email response time 60% shorter, call answer rate 35% higher, hotline wait time down from 2 minutes to 40 seconds.
A family clinic in Góra Kalwaria rolled out the Debesis phone system with IVR, extensions and call recording to support its reception desk.
Result: more than 63,000 inbound calls handled since go-live, about 3,200 calls a month and an average call time of 47 seconds.
A reorganised email set-up: mailboxes split by department and a library of ready reply templates for the team.
Result: −60% average response time, 5 department mailboxes, 50+ templates and more than 1,000 messages handled a month.
A fast-growing dental chain rolls out integrated ticketing with a phone system: individual practice numbers plus a central service team in one environment, ready for further growth.
−25% missed calls · −20% handling time · 5,500+ calls/month · 4,000 requests/month · 14 practices in one system · 6-person central team + 13 practice receptions.
A tool manufacturer and distributor replaces a shared mailbox with topic queues and a clear request lifecycle — warranty, spare parts and technical support in one system.
12,000+ requests in 3 months after go-live · service queues instead of one mailbox · a unique number for every request · separate dashboards for administrator and technicians.
A kitchen and dining retailer organises complaint handling: all communication with the customer and the manufacturer in one ticket, with a full case history and automatic status notifications.
21,000+ requests handled · 15 new requests a day · 6 h average first response time · 2 working days average time to close · more than 5 years of cooperation.
An independent specialist in web development, SEO, marketing and technical support replaces the email inbox with one organised customer service tool.
Result: all requests in one system, full contact history, request statuses and no risk of missing a case. SaaS with no own infrastructure.
Debesis call center system with IVR, call recording and automated text messages. Standardised handling, organised queues and better control of KPIs.
Result: more answered calls, shorter FRT, fewer escalations, integration with the CRM and ticketing.
ACD queues, IVR, call recording and call analytics in banking, in line with regulatory requirements.
Result: shorter first response time, higher FCR, clear reporting from the cloud PBX and better customer service.
The Debesis ticketing system organised requests and email notifications for an online store.
Result: +38% call answer rate and 78% fewer emails thanks to automatic closing rules for notifications and request categorisation.
The growing store Design Town combined phone support with IVR, email and requests from its Shoper store in one Debesis ticketing system, bringing order to a remote customer service team.
Result: average response time down from about 7 h to 4 h, team efficiency up by about 30%, reports prepared in 1–2 minutes and 100% of customer and order data in one panel.
The Debesis call center system supports patient registration and service: call recordings, statistics and contact history in one place.
Result: better patient service, better control of reception workload and standardised team work.
The Debesis ticketing system organises communication with employees and candidates, automates request flow and speeds up replies.
Result: more transparent HR processes and faster responses to internal requests.
An intuitive Debesis ticketing system for candidate and employee requests, with full control over multichannel communication.
Result: no case gets lost; recruitment and follow-up are easier to manage.
Debesis ticketing with request categorisation and integration with BaseLinker and the online store.
Result: emails that need no action are closed automatically; orders and complaints are handled faster in one system.
The Debesis call center system and cloud PBX support a helpline for people with disabilities and their families.
Result: better consultant availability, shorter waiting times and call quality monitoring.
The Debesis ticketing system handles reservations, availability enquiries and complaints in one place.
Result: no message goes unnoticed and the team has the full contact history with every guest.
The Debesis ticketing system gathers messages from several channels (email, forms, marketplaces) in one customer service panel.
Result: full control of communication channels, intuitive teamwork and better SLAs in order handling.
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