A voicebot is not a project you switch on in one go. The fastest results come from starting small, with the requests that cost the most agent time, and expanding from there.
1. Map the requests customers call about most
The biggest effect comes from automating repetitive topics: statuses, appointments, complaints or simple questions. These generate the most volume and take up agents’ time.
- Request and service status.
- Booking and confirming appointments.
- Complaints and requests for information.
2. Design the scenarios and integrations
A voicebot has to work with real data, so integrations with the CRM, helpdesk and VoIP are key. They let the voicebot create tickets, update statuses and send confirmations.
See Debesis integrations and the ticketing system.
3. Run a pilot and measure the results
A pilot lets you judge the scenarios quickly and reduce risk. Measure the number of cases resolved without an agent, average handling time and the abandonment rate.
Operational effect
Fewer calls to agents and shorter handling times mean the team works more efficiently without adding staff.
Effect for customers
Customers get answers faster, and the hotline is available outside business hours too — which directly improves satisfaction.
Want to automate your hotline step by step? Book a demo and see how a voicebot raises availability and lowers service costs.