Customer service challenges
- Scattered mailboxes — dozens of email addresses per branch — nobody has the overview.
- Status enquiries — “Where is my shipment?” — the most common call and the easiest to automate.
- Transport damage — claims need photos, delivery notes and coordination with warehouse and accounts.
- Several languages — customers, drivers and partners from different countries.
- Telephony outside the system — calls are not documented and promises get lost.
How Debesis works
Debesis brings all mailboxes and numbers into one system. Every request becomes a case with a shipment reference, owner and deadline; damage claims follow a fixed path through service, warehouse and accounts.
Transport damage as a case
- Claim with photos, invoice and delivery note numbers.
- Warehouse inspection and accounts decision — in the same case.
- The customer keeps one case number and is told about the decision.
Hotline and self-service
- IVR and queues per branch or language.
- AI voice assistant for status enquiries — in English, Dutch, German and other languages.
- Call-back and SMS with the case number.
Key features
- Consolidated mailboxes — every address in one queue.
- AI classification — status, damage, scheduling or complaint.
- Ticketing with subtasks — for warehouse, dispatch and accounts.
- AI voice assistant — for shipment status around the clock, in several languages.
- Shipping integrations — DPD, GLS and more via API.
- SLA and escalation — per customer or contract.
- Reports — requests by reason, branch and channel.
Case studies from Poland
Follow me! (Poland) — passenger transport between Szczecin and Berlin for almost 30 years: ticketing for email and a hotline on the Debesis phone system using existing SIP accounts — response time 60% shorter. More on the home page
International distribution network operator — previously dozens of scattered mailboxes and telephony outside the system, now one central view and 99.86% of requests closed. Read the case study
Impuls Leasing (Poland) — fleet customers handled through ticketing and VoIP telephony.
See how Debesis works with your processes. Book a demo — we show the system on your most common requests.