Customer service challenges
- Reports from many channels — phone, email and forms — details like serial numbers or photos are often missing.
- SLA per contract — B2B customers have different response times that nobody can track by hand.
- Coordination between departments — service, technicians, warehouse and shipping use separate tools.
- Returns and spare parts — without an RMA process, devices and information get lost.
- Customer follow-ups — “When is the technician coming?” takes time away from repairs.
How Debesis works
Debesis turns every report into a case with all details — device, serial number, photos — and takes it through diagnosis, visit and closure. Customers are informed automatically at every step.
Service reports and RMA
- Your own service form with device type, serial number and photo.
- Subtasks for technicians, warehouse and shipping in the same case.
- Returns with a DPD or GLS label straight from the ticket.
SLA per B2B contract
- Response and resolution times per customer or contract.
- Warnings and escalation before a breach.
- Mobile app for technicians: close the visit, file the report, the customer is notified.
💡 Hosting in Poland (EEA), AI features processed in the EU, data processing agreement under Art. 28 GDPR. Support is provided in English and Polish.
Key features
- Service form and customer portal — reports with all the details you need.
- Support levels — first, second and third line with clear handover.
- SLA per contract — with escalation and reports.
- RMA — return, inspection, repair or replacement in one process.
- Mobile app for technicians — close visits on site.
- AI voice assistant — takes fault reports outside business hours.
- Reports — TTR, FCR, SLA breaches and workload.
Case studies from Poland
Medicalgorithmics (Poland) — servicing a network of medical devices: ticketing with a customer portal, device inventory, courier and medical integrations. Read the case study
Dedra-Exim (Poland) — tools and power tools, customers in Poland and 14 European countries: warranty, spare parts and technical support in topic queues instead of a shared mailbox — 12,000 requests in three months. More on the home page
See how Debesis works with your processes. Book a demo — we show the system on your most common requests.