Debesis blog and resources
Most article pages linked below are currently published in Polish. Use this page to browse topics,, or talk to us about a live walkthrough of a specific implementation.
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Guide
Dutch phone numbers for customer service: 085, 088, 0800 and 0900
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Recording customer calls in the Netherlands: GDPR basics for contact centers
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Peak season in Dutch e-commerce: Black Friday, Sinterklaas and Christmas
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AI Act Article 50: your voicebot must say it is AI
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The EU withdrawal button: what customer service needs to prepare
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Sign in with Microsoft and MFA in your customer service system
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Subtasks in tickets — one case, several organised threads
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A customer service system for manufacturers
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How to choose complaint management software: 7 criteria and a checklist
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Complaint system vs warehouse RMA system — which to choose?
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How long does (and should) a good support response take? 2026 benchmark
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Helpdesk for e-commerce — what an online store’s customer service system needs
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How to choose a ticketing system: 7 criteria and a checklist
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How to choose a cloud phone system: 7 criteria and the main types
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How to shorten first response time (FRT) in helpdesk without increasing headcount
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Customer service in 2026: how to combine a ticketing system, voice bot and AI
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Major e-commerce changes from 19 June: returns under new rules
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How much does a voicebot cost? Cost components and ROI
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Voicebot vs IVR — differences and business benefits
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How to automate your hotline: a voicebot rollout plan
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A ticketing system for healthcare
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Post-holiday returns and complaints: how to build the relationship
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Spreadsheet or ticketing system? A practical comparison
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Request management software — what it is and when email stops being enough
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Ticketing KPIs: FCR, SLA, TTR and CSAT in practice
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Password vault and data encryption in a ticketing system
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How a ticketing system improves customer service
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Process automation in customer service
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Voicebots in customer service automation
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Example voicebot call scenarios for business
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Why centralise customer requests instead of juggling inboxes and spreadsheets
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Ticketing system for field service companies
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Ticketing system in freight forwarding
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Ticketing system for the automotive industry
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Customer service for logistics and e-commerce
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AI in customer service: how bots reduce the load on service teams
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Customer service system for hotels
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Online complaint and request handling
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Customer portal in the Debesis ticketing system
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Helpdesk or service desk?
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Customer service system for healthcare
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