An AI voice assistant that answers at three in the morning, a transcript of every call, requests that classify themselves without an agent. Six features working in the Debesis system — in English, Dutch, German and other languages, with your processes.
Each solves a different service problem. Here is what goes wrong without it and what changes with it.
Who answers after hours — and who calls with appointment reminders?
After hours the phone rings and nobody answers — the customer calls a competitor or tries again tomorrow, if at all. The same in reverse: appointment reminders do not go out, or someone works through the list by hand.
The assistant works both ways. Inbound, it answers every call, understands spoken language — English, Dutch, German and more — and fully handles the most common requests; unusual cases go to a person with a transcript of what has been covered. Outbound, it calls with appointment and deadline reminders and confirms, moves or cancels bookings in the conversation.
Who sorts the morning mail for the teams?
Every morning someone has to read a hundred emails and pass them to the teams. Until that is done, urgent cases sit next to questions about opening hours.
AI analyses the message or form, sets the category and priority and assigns the case to the right team. The request lands where it belongs the moment it arrives.
How do you find out what was agreed on the phone three weeks ago?
The recording exists, but nobody listens to it. Finding out what was agreed three weeks ago would mean forty minutes of listening.
Every VoIP call is converted to text automatically and attached to the case — next to the email thread and notes. The archive becomes searchable like any other document.
How do you spot a customer about to leave?
Customers who want to leave rarely say so. The signals are in the conversations, but nobody collects them — they only surface at cancellation.
The system rates the tone of every call and flags those where the customer is unhappy. Cases with negative sentiment go to management automatically before they grow.
Where does the agent get the reply text?
A new agent takes many times longer for the same reply. An experienced one is faster but also writes from scratch every time — and slightly differently each time.
The system suggests a ready reply based on similar cases and the knowledge base. The agent accepts, edits or writes their own — the decision stays with a person.
What about recurring questions in the queue?
A large part of the queue is questions about opening hours, bank details and shipment status. They take up as much room as the difficult cases.
Workflow rules recognise information requests, answer from the knowledge base and close the case without an agent. The queue keeps only what really needs a person.
Four calls with fictional companies and data, in English and Dutch. Full transcripts are on the AI voice assistant page.
Checks the parcel, offers delivery slots and confirms by text.
Finds the booking, changes the dates after confirmation.
Calls about an overdue invoice and records the promised payment date.
Takes a return request in Dutch and creates a case with a summary.
In the demo we show the assistant on your most common requests — not on a template.
Book a demo · 15 minHosting, databases and backups of the Debesis platform are in Poland, within the EEA. For AI features — the voice assistant with speech recognition, speech synthesis and language understanding as well as classification, summaries and reply suggestions — we use AI models from external providers, including OpenAI and Google. Processing takes place in data centres in the EU. Which data is transferred is governed by the data processing agreement and the list of sub-processors, available on request.
The AI voice assistant introduces itself as an automated assistant at the start of every call. Decisions a person needs to make are handed to your team with a summary.
Four steps. We start with your calls, not a template.
We listen to recordings and pick the most frequent requests.
We write the dialogue in your customers’ language and decide when the assistant hands over to a person. Project work with you is in English or Polish.
We connect your CRM, helpdesk and telephony so every call becomes a case immediately.
We start with part of the traffic, measure effectiveness and improve the dialogues.
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