Choose a customer service platform package — ticketing, call center, AI and automations. The same offer includes VoIP voice traffic, SMS gateway and B2B/B2C databases. Everything from a single Polish technology partner, with Polish deployment and Polish support.
For small teams that want to organize email and phone requests.
For teams handling multi‑channel requests — email, web forms, phone, SMS.
For teams that need a customer portal, RMA module, and advanced automation.
Each license includes workflow configuration, onboarding support, and access to core helpdesk features. Packages scale with your team — integrations, automations and add-on modules (AI voicebot, virtual PBX, SMS) are selected based on real operational needs.
We tailor databases individually — pricing depends on industry, segmentation, freshness, volume and scope (GDPR opt-in / opt-out, enrichment). Quotes prepared in 1–2 business days.
Consumer data for marketing campaigns, sales activities and loyalty programs. Full GDPR compliance, verified sources, segmentation by demographics, location, behaviors and preferences.
Get a B2C quote →Business data for prospecting, sales operations and ABM campaigns. Segmentation by industry, location, company size, legal form and decision-maker positions — with regularly updated contact information.
Get a B2B quote →Database pricing depends on many variables — that’s why we don’t publish a fixed price list. Get in touch and we’ll prepare an offer tailored to your campaign goal.
Rates apply across all platform plans. Per-second billing from the first second, minimum charge 1 grosz (0.01 PLN). Full international destinations table provided in the detailed price list.
| Item | Net price | Period |
|---|---|---|
| Monthly subscription per number | 5 PLN / month | each number |
| Domestic landline calls (PL) | 0.05 PLN / min | all week |
| Domestic mobile calls (PL) | 0.11 PLN / min | all week |
| International calls | from 0.12 PLN / min | ~120 destinations |
Full international destinations price list is sent with the offer. Per-second billing, minimum charge per call: 1 grosz (0.01 PLN).
Rate decreases as monthly volume grows. Transactional notifications, 2FA codes, mass campaigns — with 99.9% delivery rate and ~2 second average delivery time.
| Monthly volume | Net rate per SMS |
|---|---|
| 1 – 1,000 SMS | 0.15 PLN |
| 1,001 – 5,000 SMS | 0.13 PLN |
| 5,001 – 20,000 SMS | 0.12 PLN |
| 20,001 – 50,000 SMS | 0.11 PLN |
| 50,001 – 100,000 SMS | 0.10 PLN |
| Above 100,000 SMS | individual quote |
Minimum monthly fee: 49 PLN net (full amount allocated to SMS messaging). Invoice for sent messages issued after the billing period.
In a typical market model, a company buys 3–4 separate services: helpdesk platform, telephony operator, SMS gateway, database vendor. With Debesis everything is in one contract, on one invoice, with one support team.
| Component | Typical market model | Debesis (one partner) |
|---|---|---|
| Customer service platform | separate SaaS vendor | in plan from 119 PLN / user |
| VoIP operator and numbers | separate telecom operator | included — 5 gr/min landline |
| SMS gateway | separate integrator | included — from 0.15 PLN / SMS |
| B2B/B2C databases | separate data broker | in ecosystem — individual quote |
| Number of contracts and invoices | 3 – 4 separate | 1 partner, 1 invoice |
A quote for your company will be prepared within 2 business days — accounting for your team, voice and SMS traffic volume, and required integrations.
Yes. We arrange a free demo (remote or on-site at your office) where we show the platform tailored to your support process. After the demo you receive an indicative quote and a plan recommendation.
All plans require a minimum of 2 users: an administrator (managing configuration) and an agent (handling requests). This is the minimum setup that allows you to use the platform effectively. You can add more users at any point during the contract.
Yes. You can increase the number of users at any time, add an AI voicebot, enable voice traffic or order databases. Changes are reflected in the next billing period without terminating the contract.
Yes. We help port landline and mobile numbers from your current operator. The porting process is free for the customer — you keep your numbers and get new per-minute rates.
Per-second billing from the first second of the call — there is no minute minimum. Minimum charge per single call: 1 grosz (0.01 PLN) net. Calls within the Debesis network are free.
Yes. The entire Debesis infrastructure (servers, databases, backups) is located in Poland. We meet GDPR requirements without compromise — particularly important for clients in banking, healthcare, insurance and public administration.
Database pricing depends on many variables: industry, segmentation, volume, freshness, GDPR consent form, enrichment scope. A fixed price list wouldn’t reflect the real value for a specific campaign goal. We prepare quotes within 1–2 days of an initial conversation.
Most vendors offer 1–2 elements: helpdesk or call center, or VoIP telephony, or SMS gateway. Debesis combines everything in one ecosystem — with one contract, one invoice, one support team. We are simultaneously a telecom operator, a SaaS provider and a data broker. Polish team, Polish deployment, Polish hosting.
Typical Start plan deployment: 7–14 days from contract signing. Business and Enterprise: 2–4 weeks (depending on the number of CRM/ERP integrations). A dedicated onboarding lead manages the entire process — from configuration to team training.
Get in touch — we will advise and show our solutions in practice
Have questions about the ticketing system, voicebots, call transcription or customer service automation?
Or would you like to book a free demo of Debesis?
👉 Contact us directly — we respond quickly and clearly.
👉 We'll advise how our solutions can improve customer service in your company.
Want to know who we are? Visit our About Debesis page.