See how companies in e-commerce, logistics, services and manufacturing speed up customer support, organise team workflows and improve SLA with Debesis ticketing, call center and voice bot solutions.
We support hundreds of thousands of requests every month for organisations in healthcare, public services, e-commerce and business services.
Standardised call center handling with IVR, call recording and automated SMS in the Debesis call center system. Queues were organised, macros were introduced and KPI reporting improved.
Result: higher answer rates, shorter FRT and fewer escalations. Integration with CRM and the Debesis ticketing system improved workflow and service-quality reporting.
The project covered ACD queues, call recording, call analytics and adaptation of the call center system to regulatory requirements in banking. Debesis optimised helpline routing, shortened first-response time and improved FCR.
The rollout included training, macros and KPI dashboards. Fewer transfers, stronger SLA control and clear VoIP reporting improved both security and service quality for bank customers.
More calls answered, requests handled faster and lower team workload. In selected Debesis implementations, companies report 30–40% higher answer rates and substantially fewer emails thanks to request automation.
Higher answer rate
Faster FRT (first response time)
Better SLA compliance
Filter by industry and solution type to find the Debesis implementation that best matches your business. Detailed case study pages are currently available in Polish, and we can walk you through them in English during a demo.
Debesis implemented a call center system with IVR, call recording and automated SMS. The project standardised service workflows, organised queues and improved KPI control.
Result: higher answer rates, shorter first-response time, fewer escalations and integration with CRM and the ticketing system.
ACD queues, IVR, call recording and call analytics implemented for a banking environment with strong regulatory requirements.
Result: shorter first-response times, higher FCR, clearer VoIP reporting and better customer service quality.
The Debesis ticketing system organised customer requests and email notifications for the online store.
Result: +38% call answer rate and 78% fewer emails thanks to automated closure rules and request categorisation.
Growing retailer Design Town combined phone support with IVR, email and Shoper requests inside one Debesis workspace, bringing order to a remote customer service team.
Result: average response time reduced from about 7 hours to 4 hours, team efficiency up by about 30%, reports prepared in 1–2 minutes and all customer plus order data in one panel.
The Debesis call center system supports patient registration and service with call recordings, statistics and contact history in one place.
Result: higher patient service quality, better control over registration workload and more standardised team operations.
The Debesis ticketing system organises communication with employees and candidates, automates request flow and speeds up responses.
Result: more transparent HR processes and faster handling of internal requests.
An intuitive Debesis ticketing system for handling candidate and employee requests with full control over multi-channel communication.
Result: no request gets lost, and recruitment plus follow-up service are easier to manage.
The Debesis ticketing system combines request categorisation with Baselinker and online-store integration.
Result: automatic closure of emails that do not need action and faster handling of orders plus complaints in one customer service system.
Debesis call center and VoIP PBX support a helpline for people with disabilities and their relatives.
Result: better consultant availability, shorter waiting times and conversation quality monitoring for social support operations.
The Debesis ticketing system helps handle reservations, availability enquiries and complaints in one place.
Result: no message is missed and the team has a full guest contact history.
The Debesis ticketing system gathers messages from email, forms and marketplace channels into one customer-service workspace.
Result: full control over communication channels, more intuitive team work and better SLA for order handling.
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